Cognizant

Trainee – IT & Integrated Smart Operations In this role, you will work with databases by executing queries, handling CRUD operations, and developing stored procedures. You will also be involved in testing activities, resolving service requests, and using IT Service Management and data analytics tools while contributing innovative ideas. 2. Analyst Trainee – Multicloud You will support and manage IT infrastructure across multiple environments, ensuring smooth system operations. This includes monitoring servers, handling incidents, and supporting various technology domains such as cloud, networks, and databases. 3. Trainee – Digital Workplace Services This role focuses on providing end-user IT support, ensuring smooth day-to-day operations of systems, and maintaining high service quality for clients.

1. Trainee – IT & Integrated Smart Operations Deliver initial technical support to users by resolving IT-related concerns and queries Record, monitor, and manage support tickets with proper documentation and timely updates Diagnose and fix hardware and software issues to ensure minimal disruption Coordinate with specialized IT teams for resolving advanced or escalated issues Create and update knowledge base content to improve self-help resources and efficiency 2. Analyst Trainee – Multicloud Execute tasks as per standard operating procedures and understand their business impact Ensure compliance with client security policies and organizational standards Maintain professional communication aligned with client expectations Meet defined productivity and performance benchmarks Support continuous improvement initiatives to enhance service quality Actively participate in knowledge-sharing and team learning sessions Assist and guide new team members during onboarding Follow company policies, timelines, and security guidelines consistently Trainee – Digital Workplace Services Offer primary technical support to users for IT-related issues and requests Log, track, and resolve support tickets efficiently with proper documentation Identify and troubleshoot system, software, and hardware issues Escalate complex problems to relevant teams for quicker resolution Maintain and improve documentation and knowledge resources for better support delivery

1. IT & Integrated Smart Operations Applicants must be from the 2024 or 2025 graduating batch with a 3-year undergraduate degree such as BCA or B.Sc. (Computer Science, IT, Mathematics, Physics, Chemistry, Statistics, Electronics, or related fields) A minimum of 60% marks is required across all academics (10th, 12th, Diploma, and UG); percentages cannot be rounded up (e.g., 59.9% is not acceptable) Candidates should maintain a consistent academic performance of at least 60% throughout their education At the time of onboarding, candidates must have completed their UG degree with at least 60% overall and no active backlogs CGPA will be converted to percentage as per the respective university guidelines Willingness to work from any company office location, across different shifts and technologies, is required Open to Indian citizens and OCI candidates currently residing in India 2. Analyst Trainee (Multicloud) Candidates from the 2024 or 2025 batch with any 3-year undergraduate degree (such as BCA, B.Sc., BA, BBA, B.Com, B.Voc, BMS, etc.) are eligible A minimum of 50% marks is required in academics, without rounding off (49.9% will not be considered) Candidates must not have any active or pending backlogs Should be open to working from any office location, in flexible shifts, and across different technologies Open to Indian nationals and OCI candidates residing in India 3. Digital Workplace Services Open to 2024 or 2025 graduates from any 3-year undergraduate program (BCA, B.Sc., BA, BBA, B.Com, B.Voc, BMS, etc.) Minimum 50% academic score is required, with no rounding off allowed Candidates with any current arrears are not eligible Must be flexible to work in any location, shift, or technology as per business requirements Open to Indian nationals and OCI candidates currently based in India

Analyst Trainee – IT & Integrated Smart Operations Technical Topics to Prepare: SQL & Databases: SELECT, JOINs, GROUP BY, WHERE, subqueries, table relationships (PK/FK), normalization (1NF–3NF) CRUD Operations: INSERT, UPDATE, DELETE, SELECT with conditions, transactions and rollback Stored Procedures: Creating and calling stored procedures, parameters, loops, IF-ELSE logic Software Testing: Test case design, test data preparation, manual vs automated testing, black box vs white box IT Service Management (ITSM): ITIL basics — incident, problem, change management, SLA concepts, ServiceNow Data Analytics Basics: Data types, basic statistics, Excel/CSV operations, Power BI or Tableau introduction Analyst Trainee – Multicloud Technical Topics to Prepare: Cloud Fundamentals: IaaS/PaaS/SaaS, public vs private vs hybrid cloud, AWS/Azure/GCP basics Networking Basics: OSI model, TCP/IP, DNS, DHCP, IP addressing, subnets, firewalls, VPN Windows Server & OS: Active Directory, user/group management, Windows Server roles, basic Linux commands Incident Management: ITIL incident lifecycle, P1/P2/P3 priority levels, escalation matrix, Root Cause Analysis Storage & Virtualization: SAN, NAS, RAID levels (0/1/5), VMware/Hyper-V basics, containers vs VMs Monitoring Tools: Server monitoring concepts, alerting, log analysis, tools like Nagios/Dynatrace Analyst Trainee – Digital Workplace Services Technical Topics to Prepare: L1 Tech Support: Ticket logging, SLA adherence, first-call resolution, escalation procedures, knowledge base usage Hardware Troubleshooting: Laptop/desktop issues, printer problems, peripheral connectivity, basic diagnostics Software & OS Support: Windows OS troubleshooting, MS Office issues, application install/uninstall, BSOD Network Connectivity: Wi-Fi/LAN issues, ping/traceroute, VPN connectivity, DNS flush, IP conflict resolution ITSM & Ticketing: ServiceNow or Remedy basics, ticket lifecycle (open → assign → resolve → close), SLA breach handling Security Awareness: Phishing awareness, password policies, MFA, data privacy basics, compliance concepts Common to All Tracks Aptitude Topics to Prepare: Quantitative Aptitude: Percentages, ratios, averages, time-speed-distance, profit & loss, simple/compound interest Logical Reasoning: Number series, coding-decoding, blood relations, syllogisms, seating arrangements Verbal Ability: Reading comprehension, sentence correction, vocabulary, error spotting, fill in the blanks HR & Behavioral Questions: Tell me about yourself (keep it under 2 minutes, highlight degree and skills) Why do you want to join Cognizant? Are you comfortable working in rotational/night shifts? Are you open to relocating to any Cognizant office? Describe a situation where you solved a problem under pressure What are your strengths and weaknesses? Where do you see yourself in 3 years? Key Tips: Use STAR method (Situation, Task, Action, Result) for behavioral questions Cognizant checks for willingness to relocate and work any shift — say yes confidently Know Cognizant's business (IT services), key clients, and recent news Practice aptitude on PrepInsta, IndiaBix, or HackerRank — all have Cognizant-specific mock tests

Round 1 : Online Assessment Round 2 : Technical Interview Round 3 : Hr Round