Technical Support Specialist

Deliver second-level support for complex issues in production environments across applications, APIs, databases, and operating systems Investigate and resolve problems through log analysis, code review, and system-level debugging Handle and manage production support tickets across multiple products and services Build scripts or lightweight tools to streamline and automate repetitive support activities Partner with Engineering, QA, and Product teams to identify root causes and implement solutions Maintain SLA commitments while ensuring a high standard of customer support Prepare and update technical documentation, including troubleshooting guides and knowledge base content

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3–5+ years of work experience in technical/software support with hands‑on coding

1. Core Technical Domains to Master 2. Python & Scripting for Support Automation 3. Java & JavaScript Debugging Essentials 4. Bash & PowerShell for Linux/Windows Troubleshooting 5. SQL & NoSQL Database Troubleshooting 6. API Debugging — REST & SOAP 7. Log Analysis & Root Cause Analysis (RCA) 8. Linux/Unix System Debugging 9. Windows Debugging for C-Based Systems 10. Git & Version Control in a Support Context 11. Workflow Automation — n8n, Power Automate, Cron Jobs 12. Web Application Troubleshooting 13. SLA Management & Escalation Handling 14. AI/ML & Intelligent Automation Exposure