Service Desk

Provide technical assistance to users by diagnosing and resolving hardware, software, and network-related issues. Handle support requests efficiently, ensure timely ticket resolution, and help maintain the reliability and availability of IT systems and services. Collaborate with internal teams to deliver a smooth user experience while meeting service level commitments.

Act as the primary point of contact for users seeking technical assistance and IT support. Record, prioritize, monitor, and resolve support requests while meeting agreed service level targets. Diagnose and fix hardware, software, operating system, and basic network issues to ensure minimal business disruption. Escalate complex technical problems to specialized support teams and coordinate until successful resolution. Create and update technical documentation and knowledge base articles to improve support efficiency and encourage self-service.

Three-year full-time degree: 2025 and 2026 graduates

Check the document : https://drive.google.com/file/d/1FHHUD8yhGEBPQayQn49EB7ucr_wiGhrj/view?usp=sharing

1st : Technical Assessment 2nd : Technical Interview 3rd : Hr round