Support Engineer (L1)

Are you passionate about technology, troubleshooting, and delivering excellent support experiences? We’re looking for motivated individuals who are eager to learn, grow, and build a successful career in IT support. Join a collaborative and fast-paced environment where innovation, teamwork, and continuous learning are valued.

Provide Level 1 production support for cloud-based data platforms and analytics environments Monitor and maintain data pipelines and workflows across platforms such as Azure Data Factory, Azure SQL Database, Databricks, Snowflake, and Microsoft Power BI Support business-critical applications in a 24×7 rotational shift environment Track production jobs, identify failures, and ensure timely issue resolution to maintain system stability Perform incident assessment, prioritization, and basic troubleshooting for production-related issues Follow operational runbooks and recovery procedures to restore services with minimal downtime Maintain accurate incident documentation, ticket updates, and status communication with stakeholder Coordinate with Level 2 support teams by providing detailed diagnostic information for unresolved incidents Assist in improving monitoring processes, operational efficiency, and support documentation Ensure adherence to SLA commitments and operational support standards Collaborate with cross-functional teams to support continuous improvement and platform reliability

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Azure Data Factory (ADF) Fundamentals 2. Azure SQL & Database Concepts 3. Databricks Essentials 4. Snowflake Basics 5. Power BI (PBI) Support Knowledge 6. Production Pipeline Monitoring 7. Incident Management & ITSM Tools 8. Triage & Severity Classification 9. Runbook Execution & SOP Adherence 10. Escalation Process & L2 Handoff 11. 24×7 Shift Model & On-Call Readiness 12. Ticket & Status Communication 13. Troubleshooting & Root Cause Analysis (RCA) 14. Cloud & Data Engineering Basics

1st round : Online Assessment 2nd and 3rd : Technical Round 4th Round : Hr Round