Support Engineer 1 - Batch Monitoring - Support

Blue Yonder is currently evolving rapidly with a strong focus on SaaS and DevOps, making it an exciting opportunity for aspiring professionals. As a Support Engineer, you will collaborate with global functional and technical teams to analyze and resolve customer-reported issues. In this role, you’ll engage with stakeholders across different regions, helping implement and support solutions that align with business needs. The focus will be on delivering reliable and scalable outcomes while ensuring high customer satisfaction. You will also work closely within a squad-based team structure, providing support to SaaS customers operating on the Azure platform and ensuring smooth system performance.

Be part of the Global Platform and Technical Services team as an L2 Support Engineer, working closely with North American clients using Blue Yonder Planning Suite solutions. This role is centered on maintaining production reliability, monitoring batch processes, resolving incidents, and managing system environments for large-scale enterprise applications. You will be responsible for ensuring high system uptime, addressing production issues within defined SLAs, and continuously enhancing support operations through automation and technical improvements. This position plays a key role in driving operational efficiency and delivering a seamless customer experience.

2 to 4 years of hands-on experience in production/application support Prior experience supporting enterprise applications, ideally in Planning, ERP, or Supply Chain domains Familiarity with monitoring and managing batch jobs/processes

Technical Skills PL/SQL Fundamentals & Advanced Concepts Oracle Database Architecture & Troubleshooting Unix/Linux Command-Line Proficiency Shell Scripting Essentials Windows Server Administration Basics Batch Job Monitoring & Troubleshooting Support Process Knowledge Incident Management Lifecycle Problem Management & Root Cause Analysis Change Management Process SLA Management & Escalation Handling Ticket Lifecycle Ownership Application & Domain Knowledge ERP/Planning/Supply Chain Platform Concepts Production Support Best Practices Application Support Methodologies

1st and 2nd round Technical Round 3rd : Hr round