Technical Trainer

1–4 years of experience in technical training, user enablement, or product learning roles. • Proficient in English and Hindi, with strong verbal and written communication skills for delivering sessions and creating bilingual content. • Fast learner with the ability to quickly understand new product updates and simplify them into user-friendly learning materials.

• Strong collaboration skills with experience working alongside product, marketing, customer success, and support teams. • Skilled at breaking down technical topics into simple, engaging, and easy-to-understand explanations. • Experience conducting virtual training sessions, live demos, and webinars. • Excellent content creation and writing abilities across guides, tutorials, promotional content, and conversational communication.

1–4 years of experience in technical training, user enablement, or product learning roles.

Technical Training & Product Education Types of training delivery methods (instructor-led, self-paced, blended) ADDIE model and other instructional design frameworks How to conduct a training needs analysis Measuring training effectiveness (Kirkpatrick's model, feedback loops) Creating learner personas and tailoring content to different audiences Onboarding training vs. advanced feature training differences Product Knowledge & Quick Learning Strategies for rapidly understanding a new product (sandbox testing, stakeholder interviews, documentation review) How to break down a product release into training modules Translating release notes and changelogs into user-friendly content Staying current with product roadmaps and feature updates Building and maintaining a product knowledge base Bilingual Content Delivery (English & Hindi) Localization vs. translation and why the difference matters Adapting tone, examples, and cultural references for Hindi-speaking audiences Managing bilingual documentation workflows Tools for bilingual content creation and review Webinar & Online Session Management Platforms you should be familiar with (Zoom, Google Meet, Microsoft Teams, Webex) Best practices for audience engagement during live sessions (polls, Q&A, breakout rooms) Handling technical difficulties mid-session Pre-webinar promotion, registration, and post-webinar follow-up Recording, editing, and repurposing webinar content Cross-Functional Collaboration Working with product teams to extract feature information Coordinating with marketing on launch campaigns and enablement content Supporting the customer support team with FAQs and troubleshooting guides Aligning training goals with business KPIs across departments Stakeholder communication and managing competing priorities Content Writing & Communication Writing clear and concise instructional content (step-by-step guides, SOPs) Crafting marketing-style copy for feature announcements and landing pages Conversational writing for chatbots, tooltips, and in-app guidance Structuring help articles for scannability (headings, numbered steps, visuals) Style guides and maintaining a consistent brand voice SaaS & B2B Product Understanding SaaS business model basics (subscriptions, churn, ARR, MRR) Common SaaS metrics and why training impacts them (adoption, retention, NPS) Understanding the B2B buyer journey and where training fits in Familiarity with tools like Intercom, Zendesk, Notion, Confluence, or LMS platforms Edtech platforms and learning management system fundamentals SEO for Help Content

1st Round : Written Test 2nd and 3rd round : Technical Interview 4th : HR round